Insurance and FAQs

  • On the Move Physical Therapy is not contracted with any insurance companies, however, with the superbill/receipt we provide, you may request reimbursement from your insurance company. Services provided may qualify as a medical expense that can be paid for through Health Care Savings or Flexible Spending Plans. Please check with your insurance plan or employer regarding the details of your health care savings plan.

  • We provide a level of care that is above and beyond the amount that insurance companies are currently willing to reimburse. The patient's entire treatment time is one on one with the physical therapist allowing for both the manual therapy and the exercise prescription to be individualized.

    We feel that this level of care results in faster recovery and reduced chance of re-injury. In addition, we want patients to have a choice to continue with us after the rehabilitation stage has ended. We feel passionate about continuing to provide exercise guidance which enhances an individual's performance and prevents injury. This type of extended care is not reimbursed by insurance. Fortunately, by reducing the overhead related to processing insurance, we are able to save money and pass the savings to you.

  • We here for the WHOLE journey - injury prevention, injury rehabilitation, and performance enhancement. So, our clients/patients/students see us when they are injured and when they’re not.

  • We see people of all ages, genders, and activity levels. If you’re asking because we mostly feature women, gymnasts, and dancers on our website - that’s because we our pretty proud of our expertise in gymnastics medicine, dance medicine, and women’s health.

  • Here are some reasons why a non-insurance based physical therapy practice may be right for you:

    • We are free to make choices based on your personal health needs versus the the insurance's rules

    • If imaging (MRI/xray) is expensive on your plan, seeing a physio first will save you hundreds - if not, thousands.

    • Your PT provides a MOVEMENT diagnosis. The MRI/Xray only shows what happens when you lie still.

    • Your providers are not generalists - they have unique expertise to help

    • Your provider has less burnout and can devote greater energy to help you.

    • We do take HSA and FSA cards for payment

  • A prescription for Physical Therapy is not needed but it is recommended for clients and patients who plan to request insurance reimbursement.

  • Individuals are able to participate in Physical Therapy for 12 visits or 45 days before consulting with a physician. Neither a diagnosis nor a prescription is needed for patients participating in wellness services such as recreational classes, exercises classes, pilates training, and injury prevention treatments.

  • We keep our overhead very low and pass the savings to you. In addition, we engage in activities throughout the year that make services more accessible -

    • Complimentary Injury evaluations - book a free 15 minute consultation with the therapist to ask questions about your injury and get individualized advice about what you can be doing at home to speed up your recovery.

    • Group Therapeutic Exercise and Pilates classes - these classes are a relatively low cost way to receive guidance with your home exercise program.

    • Gymnastics and Dance classes for kids with special needs - these recreational classes are a fun way for kids with special needs to stay fit and improve their motor skills.

    Throughout the year, we participate in events that offer free pilates or physical therapy to certain populations. Check out our community events.

  • When a time slot is saved for you, it's no longer available to other patients or clients. As such, we ask that you cancel any scheduled appointments as soon as you realize you are not able to attend. If appointments are canceled less than 24 hours prior to the appointment, the patient will be charged for the entire visit.

    It is very much appreciated when patients and clients arrive on time. If an individual arrives late, his/her session may be shortened but the he/she is responsible for the cost of the entire scheduled session.

    To cancel an appointment, you can login to our booking site and cancel. Additionally, you can text us your name and the time of the appointment you want to cancel at (650) 701-7686.

  • Please wear clothing in which you can easily move. Usually, pants with loose legs and elastic waist band, and sleeveless shirts are the most comfortable attire for evaluation and treatment. Our facility is shoeless - as such, we will provide non-slip socks for you to wear during your appointment.

  • Your safety, health, and trust in us is our top priority. We promise to do everything we can to keep our employees, patients, students, and guests safe at the clinic. Here are some updates to our policies and procedures.

    What we kindly request from you…

    If you have symptoms such as fever, cough, loss of taste or smell, shortness of breath, or nausea please cancel your appointment (you will not be charged the normal late fee for canceling at any time).

    You are symptom-free

    It has been 5 days since symptoms first appeared

    You have at least 72 hours with no fever without fever-reducing medication

    And, for asymptomatic patients, it has been greater than 5 days since you have received your test results.

    Updated Policies (April 2023)

    Time between patients - We are blocking 15 minutes between each patient to give us enough time to thoroughly clean.

    Hand washing - everybody will be asked to wash their hands upon entering the clinic (regardless of if you’ve used hand sanitizer prior to entering).

    Masks - masks are not required but, if you prefer that your therapist wears a mask, please don’t hesitate to let your therapist know and we will always comply with this request.

    Shoes - upon entering the clinic, you will be asked to remove your shoes and use a pair of sticky bottom socks. If you do not have socks, we will provide some.

    Wheels - bicycles and strollers will have to remain in the lobby. We are happy to wipe down the wheels of wheelchairs and the bottom of canes/crutches/boots.

    As always (but with even more care):

    Thorough cleaning of all equipment between patients with CDC recommended disinfectant

    If you have any symptoms that indicate that you might be ill, we ask that you reschedule your appointment for a different time (fever, cough, sneezing, nausea, new fatigue).

  • Our practice is not contracted with Medicare or any other health insurance provider. Therefore, services provided here are not covered by Medicare or your secondary insurance. If you choose to receive physical therapy services with us, please understand that you will not be reimbursed by Medicare or your secondary insurance.

    If you prefer to have physical therapy services covered by insurance and have a physician referral, we are happy to provide you with alternative options. However, if you still wish to be seen by our physical therapists, we ask that you sign to acknowledge that you understand this is a non-covered service and that you will not receive reimbursement from your insurance provider.

    While we do not discriminate against clients who are 65 and over (Medicare-eligible), we can only provide a limited number of treatments not covered by Medicare. Specifically, we do not provide post-surgical treatment or any services considered 'covered' by Medicare.

    If you have any questions or concerns, please don't hesitate to ask.